Refund Policy

At ShopRevitalize.ca, your satisfaction is important to us. If you are not fully satisfied with your order, we’re here to help.
 

Returns Eligibility

We accept returns or replacement requests under the following conditions:

• Item is damaged upon arrival

• Item received is incorrect or not as described

• Request is made within 7–14 days of receiving your order
   

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used beauty products

• Skincare and personal care items

• Sale or clearance items (unless damaged or incorrect)
   

How to Request a Refund or Replacement

To start a return, please contact our support team with:

• Order number

• Photo/video proof of the issue

• Brief description of the problem

Once approved, we will guide you through the return or replacement process.
 

Refund Process

Approved refunds will be processed back to your original payment method within 5–10 business days after confirmation.

Important Notes

• Shipping fees are non-refundable unless the error is on our part

• We reserve the right to deny refund requests that do not meet policy requirements